Discussion Essay Example | Topics and Well Written Essays - 250 words - 149

Discussion - Essay Example It also noted failure by the colonial authority to respect the fundamental rights, a factor that led to the Spirit of ’76 and declared liberty of the states. The writing therefore uses the Spirit of ’76 as a basis for its independence declaration objective (The National Archives, N.d.). The Common Sense that Thomas Pain authored in the year 1776 called upon Americans to abandon dialogue and fight for independence. Even though Americans already laid some of its arguments down, the arguments reinforced the urge for a revolution as did the new arguments. Pain’s description of proponents of reconciliation such as men with self-interest who cannot be trusted, weak men, and men with prejudice are examples of argument that motivated revolution (Pain, 1776). Authored earlier in the year of the Spirit of ’76 and supporting existing ideas and proposing new ideas for revolution, the document is understood as a factor to the

The Use of Plastic Waste Products for Building Materials to Reduce the Essay

The Use of Plastic Waste Products for Building Materials to Reduce the Housing Shortage for the People of the Dalit Caste in India - Essay Example The Dalit communities are groups who belong to one of the castes of the untouchables. These groups have suffered under oppression for centuries, the traditions of the social structure keeping them in poverty and despair, struggling for scraps of food and limiting their ability to earn a living to working in the ‘unclean’ professions. One of those professions is in the waste disposal of the cities, meaning that the communities of the Dalits are in direct contact with plastic waste products. Systems of creating plastic waste products into building materials through various means of technological innovations have presented a use for the waste materials that the Dalits have access to in order to solve one of their biggest problems – housing shortages. This thesis intends to explore the nature of the production of building materials through recycling of plastics in order to address the issue of housing shortages, which will also present the communities for opportunitie s of an entrepreneurial nature which can help to curb the poverty in those regions. Through an examination of the nature of plastic from production through its disposal, the environmental impact will be explored so that the benefit of repurposing the product for building materials can be more thoroughly understood. The focus of this research will be on the nature of plastic, with information about the social structure of the Dalit communities explored in order to address the potential for introducing recycling systems for creating building materials.

International Business Management Essay Example | Topics and Well Written Essays - 2500 words

International Business Management - Essay Example 182). At the same time, it is also interesting to see that the global ICT network does not share many common features but has distinctive features (Shin & Park, 2007, p. 263). Due to the unique characteristics of high technologies and particular characteristics of ICT sector, development in this sector has become complicated (Chlivickas et al., 2009, p.324). In the following parts of this paper, the Internet history has been incorporated. The history of the Internet describes the role of the United States and its adversaries in the pre and post Cold War era situations. Subsequent to that, the definition of the Internet has been provided. It is followed by the information communication technology segment, in which the concept of information communication technology has been discussed. But before the description of some of the major aspects relating to the concept, the basic and comprehensive definition of information communication technology has been provided. This definition encompas ses not only the intangible aspects of ICT but also the tangible ones. Before the summary part, global trends and the effects of the Internet on the ICT have been included. History of the Internet The internet has continued to evolve, meeting the needs of all kinds of users (Kozierok, 2005, p.122). â€Å"The Internet’s roots can be traced back to 1957 when the United States formed the Advanced Research Projects Agency (ARPA) within the Department of Defence† (Gallo & Hancock, 2002, p.56). The formation of ARPA was mainly caused by the US response to the former Soviet Union’s launch of Sputnik, which was a unique innovation of artificial earth satellite. As the hostility continued between the two countries, the ARPA’s ultimate objective was to counter the measures taken by the former Soviet Union. In order to achieve this objective, ARPA’s mission was to make efforts and establish the United States as the world’s leading country in military a nd defence applicable science and technology applications (Gallo & Hancock, 202, p.56). Subsequent to that, the establishment of DARPA enabled the team of the ARPA to develop and run internetwork named ARPANET, the Advanced Research Projects Agency Network, in the year of 1969. Originally, the ARPANET was built to serve defence and military objectives, but with the passage of time it underwent numerous changes and modifications that increased its use among other people. The formal innovation and development of a comprehensive system of internetworking protocols started in 1973 (Kozierok, 2005, p.122). In the initial phase of this technology, only one protocol was used for the purpose of internetworking. However, with the passage of time improvements were introduced in the internetworking protocols and better versions of this technology began to show their importance for the current and potential users. Definition of the Internet It is hard to give a precise and exact definition elab orating all uses and characteristics of the Internet. However, Schneider et al. (2009) quote the definition provided by the Federal Networking Council (FNC), which states that â€Å"Internet† is â€Å"the global information system that: (i) Is logically linked together by a globally unique address space based on the Internet Protocol (IP) or its subsequent extensions; (ii) Is able to support communications using the Transmission

The Organization of African Unity Now known as African Union Research Paper

The Organization of African Unity Now known as African Union - Research Paper Example Thesis statement: The organizational set up, responsibilities and social services provided by the African Union proves to be successful within the scenario of social work in Africa (special references to the social services provided by African Union in Africa and its involvement in current issues). African Union: Organizational set up   Ã‚  Ã‚  Ã‚  Ã‚   First of all, almost all the African nations have membership in African Union (AU). For instance, excluding Morocco, present strength of African Union is 53. African Union, a social work organization for creating unity among the African nations was established in the year 2002. Besides, Organisation of Africa Unity (AOU) was the mother organization of AU. Okoth (2006) opines that â€Å"Some of the guiding principles of the AU are similar to those of its predecessor, the OAU† (p. 325). The organizational set up of AU is based on centralization and concentration of power which is fully vested in the center but with equal power to the member states. For instance, the decision making force of AU is the Assembly of the African Union. Badejo (2008) states that â€Å"The AU carries out its business through many organs, agencies, and non-governmental organizations† (p. 39). The secretariat (say, African Union Commission) of AU is in Addis Ababa, which is situated in Ethiopia.  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚   The AU is divided into two bodies: political and administrative.  Ã‚   As pointed out, the decision making process is principally vested upon the Assembly, which consists of members/representatives from member states. The present chairman is Bingu wa Mutharika, who represents Malawi. Besides, the representative body of AU, namely Pan African Parliament includes 265 members. Idriss Ndele Moussa is the present president of Pan African Parliament.   Ã‚  Ã‚  Ã‚  Ã‚   The Executive Council’s duty within AU includes the preparation of decisions to be taken by the Assembly. Besides, the Execu tive Council is an important political institution within the AU. The Permanent Representatives Committee, another political institution includes the ambassadors of member states within AU. The Economic, Social, and Cultural Council (ECOSOCC), a consultative body, is under AU. Moreover, the AU Commission, the secretariat or political head is presently chaired by Jean Ping.   Ã‚  Ã‚  Ã‚  Ã‚   The African Union Commission is the most important administrative wing within AU. The other administrative bodies of AU include African Commission on Human and Peoples' Rights (to resolve human rights issues among the member states), and New Partnership for Africa's Development (NEPAD) (aiming to accelerate development of the member states). The Pan-African Parliament is another important governing body which accelerates the smooth functioning of AU as an influential organization. So, one can easily identify that the AU follows the centralized mode of power division. But this centralization of power does not limit the power of the member states because decision making power is solely vested upon the Assembly, which consists of member states. In short, the centralization of power within a single authority and the decision making power vested upon the assembly proves that the same is the best possible way that can be adopted by any social

Social policy in theory and practices Essay Example | Topics and Well Written Essays - 2500 words

Social policy in theory and practices - Essay Example Nevertheless, this functionalist view of the relationship between economic policy and social policy does not clarify the general inclination to give more importance to economic policy than social policy (Walker &Wong, 2009). This essay analyses the relationship between social policy and economic policy in terms of Keynesian and Monetarist economic ideas in relation to welfare. Theoretically, there should not be any inconsistency or disagreement between economic policy and social policy if the latter approves and supports the economy. Nevertheless, in reality, social policy is generally viewed as a hindrance to economic development; it is viewed as pulling out economic resources and spending them on noneconomic activities (Kesselman, Krieger, & Joseph, 2009). Basically, social policy does not possess an independent and rightful sphere; it is considered to be a ‘poor person’s economic policy’ (Moroney & Krysik, 1998, p. 231). However, the state has a natural obligation to make sure that its social policy and economic policy are not conflicting. For this reason, once a welfare state is founded the rationale of its activities starts to work. The citizens become used to taxation and tend to view social policy as an integral part of social institution in highly industrialised or developed economies. On the contrary, citizens in pre-welfare s tates are less likely to recognise or allow taxation because of the absence of confidence in state agencies and the absence of actual experience or knowledge of the advantages of a welfare state (Walker & Wong, 2009, p. 1). In such circumstances, social welfare is commonly limited to the poor or substantially dispossessed by reason of charity. Regardless of the form of taxation (e.g. income tax, excise tax, etc), the capacity of the state to financially support its political and social activities relies on the capacity of the private sector to produce, invest, and accumulate

Kite Runner Essay Example for Free

Kite Runner Essay Human beings are morally ambiguous people. We are neither purely evil nor purely good, but often a mix. And maybe that’s why many of us are attracted to literature works with morally ambiguous characters such as The Kite Runner by Khaled Hosseini. The Kite Runner was set in Kabul, Afghanistan, proceeds to United States during the Soviet Union invasion, and then the setting goes back to Kabul when the Taliban rises in power. In this novel, Amir, to whom the whole story of the book is centered around, is a morally ambiguous character. Amir is a Pashtun boy; he betrays his friendship with Hassan, a Hazara son of Amir’s father’s servant. Guilt haunts Amir for years even after he had left Kabul and moved to United States. Amir is a morally ambiguous character because he’s a coward, he’s selfish, he betrays his friend and lies, but he also finds courage to face what he had done wrong and finds salvation. The first part of the book The Kite Runner proves how Amir is not a purely good character. Amir often hangs out with the Hazara boy, Hassan and would tell Hassan that they are friends, but he still feels he’s above Hassan because Amir is Pashtun and Hazara people are considered below the Pashtun people. Amir wouldn’t hang out with Hassan when other Pashtun boys are with him, he also mocks the fact that Hassan can’t read, not considering the fact that Hassan doesn’t have the opportunity to get an education. Amir couldn’t stand Hassan’s intelligence: Amir had written a story about how a man’s tears turn into pearls when they fall into this magic cup, and the story ended with man’s wife dead in his arms on a mountain pile of pearls. When Hassan heard the story, he had enjoyed it, but he also raised a few questions that angered Amir, â€Å"Why did the man kill his wife? In fact, why did he ever have to be sad to shed tears? Couldn’t he have just smelled an onion? † (p. 34). Amir was angry because a mere Hazara boy who couldn’t read had taught Amir something he, an educated boy, didn’t figure out. These few examples that show how Amir is mean and arrogant are nothing compared to what he does to Hassan later on. Assef is a Pashtun boy that truly hates Hazaras and believes that Hazaras should all disappear. When Amir catches Assef raping Hassan, instead of stepping in, Amir runs away and pretends nothing had happened. When guilt started eating Amir up and he couldn’t stand facing Hassan because Hassan reminds him of his cowardly action, he pinned a crime of thievery on Hassan in order to have Hassan evicted from his house. The second part of the book shows that Amir isn’t purely evil despite what he has done. For a while, Amir’s life is filled with the guilt of not saving Hassan from the rape and it kept Amir from being completely happy, even though he found the love of his life in America and got married. Then one day, Amir’s father’s friend, Rhahim, called him to give him a chance to redeem himself. â€Å"There’s a way to be good again† (p. 226). Amir did find a way to be good again. Amir went back to Afghan to find Hassan’s son, Sohrab, to take him with Amir because Hassan and his wife had been shot to death on the street by the Taliban. Amir finds Sohrab with Assef and ends up getting into a physical fight with Assef. Amir basically lets Assef beat him up and while being beat up, Amir feels relieved. â€Å"My body was broken – just how badly I wouldn’t find out until later – but I felt healed. Healed at last† (p. 289). Amir felt that he was being healed from the guilt that has been crawling beneath his skin every single day. He had betrayed his one and only friend, Hassan, lied, and destroyed a chance where Hassan might have left to United States with him and would still be alive. Amir felt that he finally got what he deserved and he felt much better, he had found salvation. And he had afterwards taken in Sohrab as his own son. Amir had been a coward; he had made selfish decisions and ruined Hassan’s live, but if he had been purely evil then he would not have felt guilt, nor would he have risked his life to bring back a mere Hazara’s son. But he had been filled with guilt and he had gone to find Sohrab and redeemed himself. And thus, Amir is a perfect example of a morally ambiguous character.

Steps of the Communication Process

Steps of the Communication Process Question 1 1.0 Introduction The communication process made of a message being sent and perceived by the others. The message may be verbal or non-verbal. Communication means talking, making friends, interacting with people, having relationships either private life relationships or work related. Communicating with others is essential in leading a normal life. We all communicate in our own way but we need to learn how to do it effectively. Communication has two types, there is verbal communication and non verbal communication. The verbal is includes oral communication mean that through words and writing. Example, a lecturer writing at the whiteboard and speaking at the class, and the students are writing what the lecturer spoke out and read what lecturer wrote out. Second, non-verbal communication is without words mean that is expressive behaviors and body language/body signal. Examples, a boy kiss a girl to show the girl that he love her. The communication process is the guide toward realizing effective communica tion. It is through the communication process that the sharing of a common meaning between the sender and the receiver takes place. Individuals that follow the communication process will have the opportunity to become more productive in every aspect of their profession. Effective communication leads to understanding. The communication process is made up of four key components. Those components include encoding, medium of transmission, decoding, and feedback. There are also two other factors in the process, and those two factors are present in the form of the sender and the receiver. The communication process begins with the sender and ends with the receiver. When encoding a message, the sender has to begin by deciding what he/she wants to transmit. This decision by the sender is based on what he/she believes about the receivers knowledge and assumptions, along with what additional information he/she wants the receiver to have. It is important for the sender to use symbols that are f amiliar to the intended receiver. A good way for the sender to improve encoding their message, is to mentally visualize the communication from the receivers point of view. 1.1 Types of Communication Communication can occur via various processes and methods and depending on the channel used and the style of communication there can be various types of communication. 1.1.1 Verbal communication Verbal communication is divided into written and oral communication. The oral communication refers to speaking words in the communication process. Oral communication can be face-to-face communication or a conversation over the phone or on the Messenger chat over the Internet. Spoken conversations or dialogs are affecting by voice modulation, volume and even the speed and clarity of speaking. The Another type of verbal communication is written communication. Written communication can be via letters, newspaper, mail, or email. The effectiveness of written communication depends on the style of writing, grammar, vocabulary used, clarity and precision of language. Below are some types of verbal communication: Types of verbal communication speaking and writing reading and listening Face to face discussions Telephone conversations 1.1.2 Non-verbal communication Non-verbal communication is includes the body language or expressive behaviors of the person who is doing, which will include the body posture, overall body movements, and the hand gestures. The facial expressions are also play a major role while communication since the expressions on a persons face say a lot about his/her mood. On the other hand gestures like a handshake, wave hand to say hello or goodbye, a smile or a hug can independently convey emotions. Another example, a person want to show uncertainty will make some ehh, ahh, ermm sounds to mean that are not sure. Non verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings. Types of non verbal facial expression and eye behavior gestures and postures vocal characteristic personal appearance touching behavior use of time and space Verbal communication also includes the written word. Written includes emails, books, letters, magazines, newspapers, notes, faxes, announcements, commercials etc. Anything that is written is also verbal communication. Oral communication has also besides real words, mere grunts, cries, whimpers that people make. Each sound we make can be interpreted and seen as a certain language. Communicating with others is done more easy and it`s more easy also to understand if the two people speak the same language. 1.2 Process of Communication Channel Medium Receivers send feedback to sender Sender has an idea1 6 Sender transform idea into message Receiver interprets message Speaking Verbal 2 5 Receiver gets message Sender transmit message Writing Non-Verbal 3 4 1.3 How does one ensure that the intended audience has received the right message? Communication is a two way process. It needs to have a sender, a receiver and a message. In order to have a successful ensure that the intended audience has received the right message, we need to send the message clearly. The key to a great communication understands each other. We should know that when communicating, there might appear some barriers. Below are some of barriers of communication: Between people 1) Difference in perception 2) Incorrect filtering 3) Language problems 4) Poor listening 5) Different emotional states 6) Different background 7) Misunderstandings Within organization 1) Information overload 2) Message complexity 3) Message competition 4) Lack of trust 5) Inadequate communication structure Very important when communicating to also listen to what the other person is saying. Communicating can be through body language, through signs or through visual representations. People have found many ways to communicate. The second most important way to communicate is through body language. The way we move our body and the mimics we make sends also a message, that`s why we should learn how to control our body language. Below is some way to ensure that the intended audience has received the right message: Sending the Message There are four elements involved in sending a message. First, as the sender, formulate the message intend to communicate. Next, consider possible barriers that may affect the message. This includes experience, the term will use and even feeling toward the subject or the audience. External barriers such as noise must also be considered. Third, encode the message, you put the message into the words you want to use. Last, clearly communicate (send) the message. Receiving The Message, there are also four elements involved in receiving a message. The audience (receivers) will first hear and/or see the message you sent. Second, the message is affected by external barriers, if any, and the audience own internal barriers. Possible internal barriers may include the audience experience level, their understanding of the terms used, their attitude toward the material, or the way they feel about you. Third, the audience decodes the message through the use of mental images. For instance, when you say the word circus, the receiver does not see the letters that form the word. Instead, a mental image of some sort appears. Fourth, the audience interpret the message. Clearly, at this point in the process there is no way for you to determine that all of the audience received the message you intended. To determine this, you must get feedback. Feedback Feedback, which may take several forms, provides essential information about your success in communicating the message. To get feedback, have the audience respond to oral questions and encourage them to ask questions. The audience non-verbal behaviors also provide important clues as to their understanding of the material. Facial expressions and body movements often indicate when audiences are unsure about the meaning of your message. You should be careful in accepting a yes response when you ask Do you understand? Obtain meaningful feedback by asking questions that require the audience to provide answer which indicate that they in fact do understand exactly what you intended. Listening Listening is one of our most important communication skills. It is an active process of hearing and understanding that demands concentration and attention. Both you and your audience have responsibilities in the communication process. You must ensure that the learning environment is free of distractions that might interfere with the audience ability to listen. Be alert to the non-verbal behaviors of your audience. Facial expressions reveal much of what is happening in the mind of a audience. A quizzical look indicates some misunderstanding has occurred or a question needs to be addressed. An audience leaning slightly forward and maintaining good eye contact with you is probably interested and sincere about learning. Raised hands and relevant questions are sure signs that you are communicating effectively. Learn to determine if audiences are listening by the type of feedback they provide. Effective listening depends on motivation, and you are the prime motivator in your classroom. Aud ience should arrive for instruction ready to learn. They should participate and ask questions as they arise. Audience must understand that they have responsibility for their own learning. This requires active listening on their part. 1.4 Conclusion Communication is a two way process. It needs to have a sender, a receiver and a message. In order to have a successful ensure that the intended audience has received the right message, we need to send the message clearly. The key to a great communication understands each other. We should know that when communicating, there might appear some barriers. The communication process made of a message being sent and perceived by the others. The message may be verbal or non-verbal. Communication means talking, making friends, interacting with people, having relationships either private life relationships or work related. Communicating with others is essential in leading a normal life. We all communicate in our own way but we need to learn how to do it effectively. Question 2 2.0 Introduction Nowadays, many youngsters and gamers who like to catch up latest home video game console are using and playing Play station 3, Xbox 360, Wii in their house as it would be exciting, high graphic and satisfy gamers needs such as following games Final Fantasy VII, Metal Gear Solid 4, Assassins Creed and more. Why many people like to play home video game console? Because the PS3, Xbox 360, Wii user can entertainment at home without go out and the main point is the games graphic is High Density, everything in the game is very nice, lifelike, clearly. Our Company SonyZ has recently brought in Play station 4 (PS4), which is a high-tech slim home video game console with competes with Microsofts Xbox 360 and Nintendos Wii as part of the seventh generation of video game consoles. The Play station 4 is the third home video game console produced by Sony Computer Entertainment and the successor to the PlayStation 3 as part of the PlayStation series. This product is suitable for teenagers and game rs. Though there are many different types of home video game console out in the market, Play station 3 serves as an effective and high quality product due to its top-notch built-in features and functions.The redesigned, slimmer version of the PlayStation 3 (commonly referred to as the PS4 Slim and officially branded PS4) is currently the only model in production. It features an upgradeable 120 GB, 160 GB, 250 GB or 320 GB hard drive and is 33% smaller, 36% lighter and consumes 34% (CECH-20xx) or 45% (CECH-21xx) less power than the previous model, or one third of the original PS4 model. The Cell microprocessor has moved to a 45 nm manufacturing process, which lets it run cooler and quieter than previous models, and the cooling system has been redesigned. The RSX moved to a 40 nm process in the latest revision. The PS4 slim also includes support for CEC (more commonly referred to by its manufacturer brandings of BraviaSync, VIERA Link, EasyLink etc.) which allows control of the console ove r HDMI by using the TVs remote control. The PS4 Slim no longer has the main power switch like the previous PS3 models, similar to redesigned PlayStation 3 slim. Support for emulation to play PS3 titles is not present in the Slim version. This product will soon-to-be-launched. The PlayStation 3 features a slot-loading 2x speed Blu-ray Disc drive for games, Blu-ray movies, DVDs, CDs and other optical media. It was originally available with hard drives of 20 and 60 GB (20 GB model was not available in PAL regions) but various sizes up to 320 GB have been made available since then (see: model comparison). All PS3 models have user-upgradeable 2.5 SATA hard drives. The PlayStation 3 uses the Sony, Toshiba, IBM-designed Cell microprocessor as its CPU, which is made up of one 3.2 GHz PowerPC-based Power Processing Element (PPE) and eight Synergistic Processing Elements (SPEs). The eighth SPE is disabled to improve chip yields. Only six of the seven SPEs are accessible to developers as the seventh SPE is reserved by the consoles operating system. Graphics processing is handled by the NVIDIA RSX Reality Synthesizer, which can output resolutions from 480i/576i SD up to 1080p HD. The PlayStation 3 has 256 MB of XDR DRAM main mem ory and 256 MB of GDDR3 video memory for the RSX. The system has Bluetooth 2.0 (with support for up to 7 bluetooth devices), gigabit Ethernet, USB 2.0 and HDMI 1.4built in on all currently shipping models. Wi-Fi networking is also built-in on all but the 20 GB models, while a flash card reader (compatible with Memory Stick, SD/MMC and CompactFlash/Microdrive media) is built-in on 60 GB and CECHExx 80 GB models. 2.1 How to communicate target audience to persuade them to buy this product First, know our audience. Not just the demos, but what are their needs, desires, goals and more. When you know that, look at your product/service to see how it addresses those needs. Think, too, of how it does it in ways that no other competing product can. And push beyond that to think about the ways in which our product enhances their lives that may not be readily obvious to them. Now, you have the keys to developing a message that reaches the right audience and develops the right connect. And if know our audience that well, you also know where to find them TV viewers, internet users, newspaper readers and more. That allows you to build a strategy laying out the key points or messages you want to convey and the optimal places or ways to convey it. But whatever you do, be present and genuine in your communications. Be engaged with the audience. Reply, chat, take criticism with praise, but stay in the conversation. Thats where really start to build the connect. And also, we will use the verbal and non verbal to communicate our product to persuade target audience to buy our product. Verbal communication is divided into written and oral communication. The oral communication refers to speaking words in the communication process. Oral communication can be face-to-face communication or a conversation over the phone or on the Messenger chat over the Internet. Spoken conversations or dialogs are affecting by voice modulation, volume and even the speed and clarity of speaking. The Another type of verbal communication is written communication. Written communication can be via letters, newspaper, mail, or email. The effectiveness of written communication depends on the style of writing, grammar, vocabulary used, clarity and precision of language. 2.2 ADDITIONAL BENEFITS Every purchasers of PS 3 will have one year warranty. Consumer can send back the PS 3 to our branches if the Play station got any problem without more than one year after purchased and not include those problems such as, the Play station was soaked by water, destroyed intentionally, lost cases. If some company makes an order in more than 100~30 units of Play station 3, delivery is available. The products we sold out are not refundable. Any purchased with cash, credit card and cheque are acceptable. 2.3 Advertisement for this product We advertising it by media, this means sharing information through radio, TV or Internet. Many computer users can find our product through internet. By advertising, it also includes billboards, flyers, banners, pamphlets, bus shelters and more. . Besides that , our company used promotion the element of the service mix which allows the consumer know our latest product by many way of promote, example : our product has invite some artist to advertisement in TV , big poster beside the highway road to let consumer know it, radio ,newspaper ,phone magazines , upload to internet web to let consumer know our product. And also, By PR (or Public Relations), these are the people a business hires to get their message out to others (like news outlets for example) for them to carry the message to customers or potential customers. A good way to get lots of free coverage. Besides that, by email send and receive information to keep customers informed and clear, and by online chat sessions are an effe ctive and common way to resolve customer complaints via the business web site. At last, by mail; many businesses send information as advertising or announcements using postal mail.